TrueBlueBets Cookie Policy

At TrueBlueBets, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them on the truebluebets casino platform, and what choices you have regarding their use. By continuing to browse our site, you agree to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our full Privacy Policy to understand how we handle your personal data.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. Here at TrueBlueBets, we use cookies to help our platform function correctly, remember your preferences, and improve your overall browsing experience. Cookies allow us to recognise your device on subsequent visits and tailor our services accordingly. They do not contain any personally identifiable information on their own, but they may be used in combination with other data we collect.

Beyond standard cookies, our TrueBlueBets casino platform may also use similar technologies such as web beacons, pixels, and local storage objects. These function in comparable ways and are subject to the same terms described in this policy.

Types of Cookies We Use

Strictly Necessary Cookies

We use strictly necessary cookies to ensure our website operates as expected. Without these cookies, core functions of the True Blue Bets platform — such as account authentication, session management, and secure login — would not work. These cookies cannot be disabled, as they are essential to providing you with the services you request.

• We maintain your session when you complete the truebluebets casino login process
• We use these cookies to keep you securely signed in to your account
• We apply them to prevent fraudulent activity and maintain platform security
• We store your language and currency preferences (AUD) during your visit

Functional Cookies

Our TrueBlueBets platform uses functional cookies to remember choices you make and personalise your experience. These may include your preferred language (English or Chinese), your region settings, and any display preferences you have configured. While these cookies are not strictly essential, they significantly enhance usability.

• We remember whether you have previously visited True Blue Bets Casino
• We retain your game lobby layout and filter settings
• We store communication preferences for our live chat support

Performance and Analytics Cookies

We use performance cookies to collect information about how visitors interact with the TrueBlueBets website. This data helps us understand which pages are most popular, identify any technical errors, and measure the effectiveness of our platform. All information collected through these cookies is aggregated and anonymous — it does not identify you personally.

• We track page views and session durations to optimise our layout
• We monitor which features of our truebluebets app and desktop version are used most
• We identify slow-loading pages or technical issues that impact your experience
• We analyse traffic patterns to improve navigation and game discovery

Marketing and Targeting Cookies

With your consent, we may use marketing cookies to deliver relevant promotional content. At True Blue Bets, we want to show you offers that are genuinely useful — such as our welcome bonuses, daily check-in rewards, and VIP programme benefits. These cookies track your browsing behaviour across our site to help us serve personalised promotions, including information about our truebluebets bonus offers and seasonal campaigns.

• We may present tailored information about our truebluebets casino bonus offers
• We use these cookies to limit how often you see the same promotional message
• We measure the effectiveness of our marketing campaigns and referral links

Third-Party Cookies

Some cookies on our TrueBlueBets platform are set by trusted third-party providers. These may include game providers such as Pragmatic Play, PG Soft, JILI, and others, as well as analytics and support tools. We do not control these third-party cookies directly, and their use is governed by the respective providers' own privacy policies. We recommend reviewing those policies if you have concerns about third-party data practices.

Our live chat support tool, available through platforms including Telegram, WhatsApp, and Facebook, may also set functional cookies to maintain your conversation history and session continuity.

Cookies and the TrueBlueBets App

If you access our services through the truebluebets casino app or a mobile browser, similar tracking technologies may be applied. Our True Blue Bets mobile platform uses session identifiers and local storage to ensure smooth performance across iOS and Android devices. App-based tracking is subject to the same standards as our desktop cookie practices.

Managing Your Cookie Preferences

We believe in giving you control over your data. You can manage or withdraw your consent to non-essential cookies at any time through the cookie settings panel on our website. Please note that disabling certain cookies may affect the functionality of our platform, including the ability to complete the true blue bets login process or access specific game features.

You may also manage cookies through your browser settings. Most browsers allow you to:

• View the cookies currently stored on your device
• Delete all or specific cookies at any time
• Block cookies from particular websites or all third-party sources
• Set preferences for how cookies are handled in future sessions

For detailed instructions, please refer to your browser's help documentation. Common browsers include Chrome, Firefox, Safari, and Edge, each of which provides cookie management tools in their privacy or security settings.

Legal Basis for Using Cookies

We operate under licences issued by PAGCOR (Philippines) and Gaming Curaçao. Our use of strictly necessary cookies is based on our legitimate interest in providing a secure and functional service. For all other cookie categories, we rely on your informed consent. We will ask for this consent when you first visit our site, and you may update your preferences at any time.

Data Retention

The duration for which a cookie remains on your device depends on its type. Session cookies are deleted automatically when you close your browser. Persistent cookies remain for a defined period — typically between 30 days and 12 months — unless you choose to delete them earlier. We review our cookie retention periods regularly to ensure they remain proportionate and necessary.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you via a prominent notice on the TrueBlueBets website. We encourage you to revisit this page periodically to stay informed. Your continued use of our platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies or wish to exercise your data rights, we are here to help. You can reach our support team at True Blue Bets through our 24/7 live chat service or via Telegram, WhatsApp, and Facebook. Our support team is available in both English and Chinese to assist you with any enquiries related to this policy or your account.